If you or someone else, enter your PIN-code incorrectly three times in a row, our system will automatically lock your PIN code. This is a part of our security procedures to ensure that a stranger would not be able to access your personal data, bank accounts etc. by simply guessing your PIN-codes.

While it may be inconvenient if you've accidentally typed in the wrong code, it is still neccessary - especially to protect you in case your smart device has been stolen.

If you cannot use the Auðkenni app without the correct PIN-codes neither can a thief.

The app will lock after three unsuccessful PIN attempts for a period of three hours. You will see a countdown timer showing how long till you can try again. 

If three further incorrect PIN attempts are made (6 in total) the app will lock for a period of 24 hours. 

If another three unsuccessful PIN attempts are made (9 in total) the PIN will be locked permanently. When this happens, you will need to register and authenticate a new Audkenni app account.

If you are in a hurry and can't wait for your account to be unlocked, you can register a new one. 

Currently, it is not possible to change Audkenni app PIN-codes. If there is a risk that someone besides you knows your PIN-codes you must delete the app account and create a new one.

For your security, your PIN-codes are not stored anywhere so you will need a new Audkenni app account. 

PIN1 (authentication) and PIN2 (signature) are independent of each other so either can be locked without it affecting the other. 

If a PIN is permanently locked you'll need to register a new account to keep using Audkenni app. 

A PIN is a numerical code, chosen by the certificate holder that he/she alone knows. The app uses two seperate PIN's, PIN1 for authentication and PIN2 for signatures. Only the certificate holder knows the PIN and it is used to verify his/her person every time the app is used.

A few good pointers:

1. Choose a PIN that is easy to remember without having to write it down.
2. Do not share your PIN with anyone, not even family members.
3. PIN's are not stored anywhere within our system - they cannot be changed or retrieved if forgotten. 

PIN codes are private and should not be shared with anyone else. All transactions made with Audkenni-app are legally binding, so it is very important that you keep your PIN codes safe:

• when setting up your account, choose PIN1 and PIN2 codes that would be easy for you to remember without having to write them down
• Do not share your PIN codes with other people, even family members
• your PIN codes are not stored anywhere within our system – they can’t be changed and there is no “password reminder” if you forget them

During each app transaction, the PIN, which you enter, is used to decrypt the share inside the Audkenni-app. The result is sent to the server, which then mathematically applies its own share of the cryptographic key. If the entered PIN is correct, the result is a valid signature. Audkenni-app is built in a way that means if the attackers get a hold of your mobile device, they cannot implement a brute-force attack and run through all possible PIN combinations. If they should try, the Audkenni-app server locks the certificate and prevents the attack.

On rare occasions, the app may pop up on your screen and ask you to ender your PIN-code without you initiating the authorisation process. If this happens, do not enter your PIN!

In most cases, this is a human error where someone that has a similar ID number (kennitala) to yours has accidentally entered a wrong number. If this happens do not enter your PIN as the person who made the mistake will be able to enter your personal accounts.

This is why you should never ask other people to start an authorisation process for you because you can not know if you are allowing a stranger access to your accounts. Always check that the security code and activity description match your desired action before you type in the PIN.

If the app pops up spontaneously, you don't need to worry. It's important that you do not enter the PIN but press "Cancel". The authentication process will then stop.