Auðkenni ehf. - FAQ
Biometric identification
No, unfortunately that is not possible.
If you have a driver's license or passport from another country or an Icelandic identity card, you can go to a ID registration center and get an ID on your phone. See location of registration centers here.
No, unfortunately it’s not possible at the moment.
All valid Icelandic passports have a chip.
If you can e.g. use the phone to pay with Apple or Google Pay, it has NFC support.
Most recent phones have NFC support.
If you have an Android phone, you may need to enable NFC support on your phone.
If your phone does not support NFC (e.g. an old phone), biometric registration cannot be used. Also check if you have the latest version of the Auðkennis app.
- Have you reached the age of 18?
- Do you have an Icelandic passport?
- Does your phone support NFC?
- Is the phone in a case? Take it out of the case.
- Is the passport in a case? Take it out of the case.
- Try restarting the phone.
- Close all other apps. They may be interfering with NFC reading.
- Uninstall the app and then reinstall it.
- Is the passport sure to be on a flat surface when you are scanning the scanner?
- It is important that the phone is not moved when it is reading the fingerprint on the passport.
Contact our customer service if we can help.
The electronic certificates are connected to individuals Icelandic social security numbers. Icelandic passports are the only passports that contain Icelandic social security numbers and therefore the only passports valid to activate the app using the self-service method.
If you have a driver's license or passport from another country or an Icelandic identity card, you can go to a ID registration center and get an ID on your phone. See location of registration centers here.
PIN1 is for authentication, for example logging in to e-services like internet banks. PIN2 is used for electronic signatures, for example signing digital documents.
If you have other electronic ID you can log in to mitt.audkenni.is and then recall the ID yourself.
You can create new electronic ID with our biometric registration and recall the old ID yourself.
You can go to the nearest registration office to recall the ID. Here it’s important to bring a valid ID with you.
Yes, the number of devices is not limited.
NFC scanning may be interrupted by other apps on your phone – even those you might not be aware of. Our general recommendation is to close all apps when performing biometric registration (yes, all). The other tip is to place the passport on something solid like a table instead of trying to scan it while holding it in your hand.
The NFC scanners are usually able to locate and read the biometric chip even if the passport is the wrong way around or upside down. If the scanner on your phone has issues locating or reading the chip, try scanning the passport from the other side or opening the passport up.
If your passport is a in a sleeve, protective case or a purse, take it out before scanning.
Do not rush, give your NFC scanner enough time to read the data. Once the chip is located, you will see a status bar for the scanning process.
If the scanning fails persistently, it’s most likely because of a software issue with the scanner on the phone. It is very rare for the actual biometric chip of your passport to be damaged: if that’s the case, your only option is to apply for a new passport.
Have you reached the age of 18?
Do you have an Icelandic passport?
Does your phone support NFC?
Is the phone in a case? Take it out of the case.
Is the passport in a case? Take it out of the case.
Try restarting the phone.
Close all other apps. They may be interfering with NFC reading.
Uninstall the app and then reinstall it.
Is the passport sure to be on a flat surface when you are scanning the scanner?
It is important that the phone is not moved when it is reading the fingerprint on the passport.
Contact our customer service if we can help.
Auðkenni can provide access to a special version of the Auðkenni app for those who request it. This version is intended, among other things, to test and practice the self-registration process with biometrics for those who especially need it.
To access this app you must:
1. Send an email to app@audkenni.is
2. The mail must contain the following information:
a) Full name.
b) Email address used in the App Store/Play Store.
c) The type of smart device that will be used for training.
Service providers are also available to access this version of the Auðkenni app.