1. Keep your PIN-codes private!
Do not share your PIN1 and PIN2 codes with anyone, not even family members or friends. As long as you are the only one who has the PIN-codes, no one else can use your account to login to services. You should also never write your PIN-codes down. When registering your account, choose PIN-codes that are easy for you to remember but difficult for other people to guess. PIN1 can be 4-12 numbers and PIN2 can be 5-12 numbers. Obviously more numbers are safer than few numbers. Avoid using obvious numbers like a part of your birthday or 0000 and 1234.

2. Only put in your PIN when YOU initiated the action!
Never enter your PIN-code if your are not the one who initiated the transaction. If you see a random authorisation request on your screen, ignore it.

3. Use a screen lock on your smart phone
All smartphones have a screen lock function. Though it may seem a bit tedious, don't be tempted to go without it. The safest methods are PIN codes (but not the same you use for the Auðkenni app) and fingerprints.

4. Only download software from trusted sources
Do not download unauthorized/illegal software and do not use links that promise to give you free access to otherwise expensive add-ins. Google Play and AppStore are the best places for software updates and new apps, and most of them are free anyway or cost very little. Making sure your software is legal also helps your protect yourself from cloning and identity theft.

5. Keep your apps updated
Keep your software up to date: regular updates of your operating system and apps help make sure you always have the best protection against security risks. The best way to ensure your software is always fresh is to allow automatic updates!

6. Do not buy your device from a questionable place!
Buy your smart devices from authorised sellers or people you trust and who can prove that they are the true owners of the device. Stolen devices, rooted devices etc. are susceptible to hacking, generally unsafe and may cause issues in app performance.

7. Sharing is not always caring!
The only way to make sure that no-one else adds something or does something you do not want on your smart device is to avoid giving access to your smart device to others. If sharing is the only option, make sure every user has their own account. Avoid automatic logins on devices with multiple users, and keep your screen passcode private!

You should delete your Audkenni account. You can do that two ways:

Log in to the self service portal at mitt.audkenni.is and delete your account. You will need an Audkenni app account on another smart device or Mabile certificate to log onto the website.

Or you can contact Auðkenni customer service and ask for your account to be deleted.

Yes - The Auðkenni app is based on the most secure technology available today and stores your information in a highly secure cryptographic device on the processor on your SIM or CPU card. The encryption device is certified for secure storage, information is stored securely and your PIN numbers are not stored anywhere.