Only Icelandic passports are accepted.

The passport is faulty and cannot be used for biometric identification

You cannot. Request a new passport to be issued.

Your passport has expired

Check the expiration date of your passport, perhaps you need to renew it.

After several failed attempts your document has been permanently locked and can no longer be used to register an account using the biometric identification method

When our system has a reason to suspect that your data might be at risk, we’ll lock the document you were using for biometric registration.

Your passport has been cancelled (or it has expired)

Check the validity of your passport.

The passport information does not match your data

This happens when the data used for your account does not match the information in the national population registry used for electronic identification, or our system was unable to complete the confirmation. Please check and, if necessary, correct the data in national population register or contact their customer service for help.

Technical error

Please wait a while and try again: it might be a temporary network error.

MRZ (Machine Readable Zone) was scanned incorrectly. The most likely cause is that the Optical Character Recognition (OCR) failed to read one or more of the characters

Make sure that the document you’re scanning is stable, does not have a reflection or dirt on it and it’s positioned parallel to the camera and then try again.

Wrong document type was chosen

The document you’re trying to use does not match the requirements for biometric identification (for example it does not have an electronic chip). Note that only Icelandic passports are accepted.

Error in NFC-scanning

Your passport could not be successfully scanned. Please read our tips for biometric registration and try again.

Wrong code used

You made a mistake typing in the registration code. Please check and try again.

Error reading the data

Most likely a technical error: please wait a while and then try again.

Error reading the document chip

Reading of your biometric chip failed. Please make sure you’re scanning your document correctly and try again.

The user is a minor

Biometric identification can only be used for adults, 18 years and older. Please choose a different registration method for minors.

Error checking your first name

The name you used for your account does not match the data in the national population register. Please check again and if necessary, contact national population registry to correct your information.

Error checking your last name

The name your used for your account does not match the data in the national population register. Please check again and if necessary, contact national population registry to correct your information.

Session expired

Sessions usually expire for two reasons. Either your internet connection is patchy, or you’ve taken too long completed the registration process (for example you were trying to multitask). Make sure you have all necessary items within your reach, read through the instructions and try again. 

No session info

It might be a temporary technical error. Please try again.

No session info

It might be a temporary technical error. Please try again.