Auðkenni ehf. - ERRORS

Technical error

A message saying „Technical error“ may appear if:

The phone number that you entered is either too long or too short. Try to go back in the process and check to see if you entered a correct phone number.

The phone number that you entered doesn’t have electronic mobile ID. You can log in to mitt.audkenni.is and see under “Mínar síður” if you have active electronic mobile ID on this phone number.

Incorrect PIN number was entered, or the PIN is locked. If you suspect that you entered a wrong PIN number, try to go back in the process and try again. If a wrong PIN is entered more than four times the PIN is locked, and the mobile ID is ruined. You can go to the next registration authority office and get new ones.

If the electronic mobile ID was issued by another electronic mobile ID, or have been renewed, you cannot finish the process. You can go to the next registration authority office, get new mobile ID and finish the process by your self or have your app account activated by them.

The mobile ID is too new. You can not finish the signature process if the mobile ID is too new. You can try again the next day as it should work then.